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How idn178 Handles Your Personal Information

Your account with idn178 involves real data — your name, your linked wallet whether DANA, OVO, or GoPay, and your session activity.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and deleteIndonesia-eligible regions only
idn178 How idn178 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption across all data in transit between your device and our servers. Your linked wallet credentials — whether DANA, OVO, or GoPay — are never stored on idn178 systems in full; only tokenised references used to confirm transaction status are retained. Access to your stored account data is restricted to staff roles that require it to operate the platform.

Encryption in Transit

SSL encryption covers every connection between your browser or mobile device and idn178, protecting your account credentials and wallet reference data while in transit.

Cookie Control

We use session cookies for login continuity and analytics cookies to understand page usage. You can adjust cookie permissions through your browser settings at any time.

Data Retention Policy

Transaction records tied to your DANA, OVO, or GoPay deposits are kept for as long as required by applicable obligations. Non-essential session data is purged on a rolling schedule.

Your Rights and Requests

You hold the right to access, correct, or request deletion of your personal data. Submit a request via live chat or support email and we will confirm receipt and act within a reasonable timeframe.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold on your account, correct something inaccurate, or ask us to remove your information, our support team handles those requests directly. Reach us through any of the channels below and include your registered account email so we can locate your record quickly.

Live Chat Open the live chat widget from any page on idn178. Describe your data request and our team will respond during active support hours.
Email Support Send your privacy or data request to our support email. Include your account username and the wallet type — DANA, OVO, or GoPay — linked to your account.
Account Help Centre Log into your idn178 account, navigate to account settings, and use the Help section to submit a data access or correction request directly from your dashboard.

Common Questions About Your Privacy on idn178

These are the questions we hear most often about how idn178 handles your data, your wallet details, and your rights as an account holder.

We collect your registration details — name, contact info, and the e-wallet you link such as DANA, OVO, or GoPay — plus device data and session activity used to secure your account.

We do not sell your data. We share only what payment processors like DANA, OVO, or GoPay need to complete a transaction. No marketing third parties receive your personal details.

Transaction records are retained as long as applicable obligations require. Session cookies expire when you close your browser unless persistent cookies are enabled on your device.

Yes. Submit a data access request through live chat or our support email with your account username. We will locate your record and respond within a reasonable timeframe.

Log into your account, go to account settings and use the Help section, or contact support directly. Include your registered email and specify whether you want full deletion or a correction.

This policy applies to accounts in regions where idn178 is accessible under local law. Data handling is consistent regardless of your city or region within eligible areas.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.